Product Support Specialist, APAC

About this role

Provide technical customer support for Linear, helping customers with onboarding, account setup, troubleshooting, and integrations. Investigate reported issues, share customer insights with product and engineering, and improve support operations and enterprise customer experience.

About the company

Linear builds issue tracking and product planning software designed for high-performance software teams. It helps engineering and product orgs manage roadmaps, projects, and day-to-day work.

The team

Customer Experience

Stack

What you'll do

• Support customers with onboarding, account setup, debugging, and feature or integration discovery
• Investigate and resolve issues reported via email, Slack, Twitter, and Reddit
• Reproduce and document bugs in partnership with engineering
• Share customer feedback trends to inform product decisions
• Lead projects that improve support, internal knowledge sharing, and product operations
• Provide high-touch enterprise support alongside Customer Success and Sales

What we're looking for

• Currently based in Australia or Singapore
• Excellent communication and customer service skills, including adapting to non-technical users
• Experience supporting technical or engineering users
• Experience troubleshooting technical issues, APIs, and integrations
• Ability to reproduce issues across browsers, operating systems, and mobile environments
• Passion for technology, quality, and Linear’s mission

Nice to have

• Familiarity with SQL, JavaScript, APIs, and GitHub
• Curiosity and willingness to learn technical tools and concepts

Benefits

• Competitive salary and equity
• Employee-friendly equity terms, including extended exercise windows
• Daily meal and coffee stipend
• Paid coworking space or desk
• Health coverage based on country requirements
• Five weeks of paid vacation plus local statutory holidays
• Four months of paid parental leave
• Paid month off after four years and every two years thereafter