116K–174K USD / year
Product Support Specialist
Customer successHybrid — Chicago, US
Published on 2026-09-23
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About this role
As a Product Support Specialist at Stripe, you will drive exceptional user experiences by resolving complex technical issues and improving support processes. You will collaborate closely with Engineering and Product teams, analyzing data to optimize operations and enhance product reliability.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Product Support team
Stack
SQLAPIs
What you'll do
- Analyze and troubleshoot technical issues through user interaction
- Engage with Engineering and Product teams to resolve user issues
- Optimize support processes using data-driven insights
- Lead initiatives to improve Consumer Satisfaction and SLA compliance
- Create documentation for user self-service
What we're looking for
- 5+ years in a customer-facing product support role
- Proficient in SQL for data analysis
- Experience with APIs
- Exceptional problem-solving skills
- Proven stakeholder management experience
Nice to have
- Strong analytical skills
- Ability to explain technical concepts to various stakeholders