55K–75K CAD / year
Product Support Specialist I (Merchant Care)
OperationsRemote — Canada
Published on 2026-10-13
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About this role
The Product Support Specialist I role focuses on providing fast and reliable support to Affirm's merchant partners, resolving technical and operational issues efficiently. This position involves collaboration with various cross-functional teams to enhance the merchant support experience.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
What you'll do
- Support merchant partners in e-commerce
- Resolve technical and configuration issues
- Collaborate closely with engineers for issue resolution
- Manage multiple customer inquiries simultaneously
- Build scalable support processes
- Drive merchant communication about new features
- Aggregate feature requests for product planning
What we're looking for
- Fluent in French and English
- Bachelor’s degree or equivalent experience
- 2+ years in tech, eCommerce, or SaaS
- Ability to handle high volume customer requests
- Strong written communication skills
- Understanding of complex technical systems
- Ability to own projects through completion
Nice to have
- Experience with e-commerce platforms like Shopify
- Familiarity with web development concepts
- Comfort with logs and formatted data for troubleshooting
Benefits
- 100% health coverage for employees and dependents
- Monthly stipends for tech setup and wellness options
- Flexible time off
- Employee stock purchase plan at a discount