520K–520K PHP / year
Product Support Specialist - SaaS - Philippines (Remote)
Customer successRemote — Davao, Philippines
Published on 2026-08-19
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About this role
Serve as the first point of contact for PriceLabs customers, resolving product issues and guiding them through the platform. This full-time role supports a global SaaS product and offers opportunities to grow into non-technical roles across Sales & Success, Business Operations, or Marketing.
About the company
PriceLabs is a revenue management platform that helps short-term rental hosts and hospitality operators optimize pricing and occupancy.
What you'll do
- Own customer issues through to resolution
- Conduct product walkthroughs and answer customer questions
- Research, diagnose, and troubleshoot product issues
- Provide prompt, accurate customer feedback and record and close issues
- Support customers via email, phone, and live video calls
What we're looking for
- At least 1 year of customer support experience at a SaaS product company
- Empathy and patience
- Curiosity and a problem-solving mindset
- Numerical literacy and ability to explain complex calculations to non-technical users
- Strong verbal, written, presentation, and interpersonal communication skills
Benefits
- Remote-first work arrangement