84K–121K USD / year
Professional Services Consultant (Self Service)
Customer successWorkplace — West Coast, USA
Published on 2026-09-17
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About this role
Abnormal AI is seeking a Professional Services Consultant to drive quick deployment and activation of their self-serve offerings for mid-market clients. The role focuses on managing a high volume of concurrent deployments, ensuring customers achieve value in a short timeframe through primarily asynchronous engagement.
About the company
Abnormal Security uses AI to detect and stop email and collaboration attacks such as phishing and business email compromise. It protects enterprises against social engineering and account takeover.
What you'll do
- Drive fast time-to-value at scale
- Run efficient, asynchronous deployment motion
- Monitor and triage deployment health
- Troubleshoot common deployment blockers
- Guide customers to full value
- Proactively manage risk
- Work cross-functionally and transparently
- Raise the bar on quality and CSAT
What we're looking for
- Curious about customer's underlying needs
- Skilled in deploying and managing SaaS products
- Understanding of networking and email security concepts
- Strong technical analysis skills
- Proven ability to manage high-volume projects
- Experience using AI tools for deployment
- 2+ years in technical support or consulting
Nice to have
- Experience in a high-volume delivery model
- Comfort with Salesforce/CRM platforms
- Knowledge of API use and integration processes
- BS degree in Computer Science or related field