Professional Services Engineer

About this role

Deliver customer-facing GitLab services, including installations, migrations, training, and advisory work. Support deployments from single-node installations to established reference architectures, and collaborate with customers and internal teams to resolve issues and improve outcomes.

About the company

GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.

Stack

What you'll do

• Deliver GitLab installation, migration, training, and advisory services
• Configure and support GitLab deployments using infrastructure and configuration as code
• Contribute to migration plans for GitLab SaaS and self-managed deployments
• Communicate progress, blockers, and next steps to customers and stakeholders
• Collaborate with Product and Engineering to resolve customer issues and share feedback
• Document implementation decisions and engagement handoffs

What we're looking for

• Professional exposure to infrastructure or configuration as code tools
• Experience with at least one major cloud provider
• Experience using, deploying, or configuring GitLab and understanding Git workflows
• Experience contributing to customer-facing technical work
• Clear written and verbal English communication skills
• Strong organization, collaboration, and problem-solving skills
• Ability to work remotely and asynchronously across time zones

Nice to have

• Familiarity with security and AI technologies
• Experience with Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes

Benefits

• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave
• Team member resource groups