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Professional Services, Program Manager
OperationsRemote — Canada, United States
Published on 2026-11-06
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About this role
Lead complex, multi-workstream professional services programs for GitLab’s strategic customers. Coordinate customer and internal teams from planning through delivery, creating clear roadmaps, accountability, and measurable outcomes.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Professional Services
What you'll do
- Lead delivery of multi-workstream engagements for large and strategic customers.
- Build relationships with executive, technical, and delivery stakeholders.
- Create and communicate program roadmaps, milestones, dependencies, and deliverables.
- Define program scope, strategy, resources, timelines, and success criteria.
- Establish program structures including RACI charts, communication plans, and escalation paths.
- Partner with Engagement Managers and Regional Delivery Managers on scoping and process improvement.
What we're looking for
- Experience leading complex programs with interdependent projects and stakeholders.
- Strong program planning, forecasting, reporting, and delivery-metrics communication skills.
- Ability to manage budgets, schedules, risks, and dependencies.
- Working knowledge of agile and other project management approaches.
- Ability to lead program-level meetings and drive progress across workstreams.
- Complete GitLab Project Management certification within two months of starting.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Parental leave
- Growth and development fund
- Team Member Resource Groups