132K–154K USD / year
Program Manager, Community Support
OperationsRemote — United States
Published on 2026-10-13
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About this role
The Program Manager in Community Support is responsible for driving cross-functional programs that align with Airbnb's strategic goals. The role requires strong collaboration with various teams and stakeholders to implement initiatives that enhance the customer support experience for hosts and guests.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Drive project vision and collaborate with teams.
- Manage cross-functional meetings and align stakeholders.
- Develop plans and monitor progress against targets.
- Evaluate existing governance structures for optimization.
- Produce leadership-ready presentations and documents.
What we're looking for
- Bachelor's Degree or equivalent experience.
- 4+ years in customer service and contact center operations.
- Experience managing cross-functional projects.
- Understanding technology use in customer service environments.
- Ability to create compelling presentations.
Nice to have
- Experience in contact center technology.
- Ease in influencing senior stakeholders.