142K–212K USD / year
Program Manager, Customer Advocacy & Programs
Customer successHybrid — United States
Published on 2026-09-17
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About this role
The Program Manager will lead strategic, cross-functional initiatives to enhance how Stripe interacts with and serves its users. The role includes improving customer feedback processes and aligning various internal teams to implement effective solutions.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Advocacy and Programs team
What you'll do
- Lead strategic programs from initiation to measurement
- Diagnose complex problems and turn them into clear objectives
- Align stakeholders around shared outcomes
- Gather insights to improve customer experience
- Define measures of success
- Communicate concise updates and recommendations
What we're looking for
- 5+ years of experience in program management or related fields
- Experience leading cross-functional programs
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage stakeholders effectively
Nice to have
- Experience in customer-facing organizations
- Experience leading organizational change
- Data analysis skills to assess program effectiveness
- Familiarity with AI tools
- Experience in tech or financial environments