153K–192K CAD / year
Program Manager, EPD Operations
OperationsRemote — Canada
Published on 2026-10-17
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About this role
Own and improve the operational processes that help Tailscale’s Engineering, Product, and Design organization work effectively. Use operational data to identify trends, communicate where improvements are needed, and implement practical process changes. This is a hands-on role suited to someone comfortable working independently and navigating ambiguity in a remote startup.
About the company
Tailscale builds a zero-config mesh VPN on WireGuard so teams can securely connect devices, servers, and cloud resources without traditional VPN complexity.
The team
Engineering, Product & Design (EPD), working as part of the TPM team.
Stack
JiraSnowflakeNotionGitHub
What you'll do
- Own and improve bug tracking, incident, reliability, and escalation processes.
- Build dashboards and reports that show EPD operational health and progress.
- Analyze data, communicate findings, and implement process improvements.
- Support planning cycles, project tracking, and status, roadmap, and priority reviews.
- Identify process gaps and coordinate initiatives across teams.
- Facilitate project retrospectives and ongoing operational improvements.
What we're looking for
- Experience as a Program Manager or Technical Program Manager, working closely with Engineering and Product.
- Experience in a remote startup environment.
- Strong understanding of engineering workflows, tools, and common process friction points.
- Experience owning operational health processes and driving measurable efficiency gains.
- Ability to build dashboards and reports and interpret data using tools such as Jira and Snowflake.
- Experience supporting planning, project tracking, and recurring reviews.
- Comfort with ambiguity, independent work, and hands-on execution.
- Strong communication and collaboration skills, including experience working with Engineering, Product, and Design leadership.
Benefits
- Equity incentive plan.
- Remote-first work and a corporate coworking program.
- Employer retirement contributions matching up to 0.75% of eligible compensation.
- $1,500 USD annual professional development allowance.
- Flexible paid time off.
- Home office setup allowance of $500 USD and monthly internet reimbursement.
- Paid parental leave: 20 weeks for birthing parents and 16 weeks for non-birthing parents.
- Comprehensive health, vision, and dental coverage with no waiting period.