114K–143K USD / year
Program Manager, EPD Operations
OperationsRemote — United States
Published on 2026-10-17
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About this role
Own and improve the operational processes that help Tailscale’s Engineering, Product, and Design organization work effectively. Use operational data to identify trends, communicate insights, and implement practical process improvements in a fully remote, early-stage company.
About the company
Tailscale builds a zero-config mesh VPN on WireGuard so teams can securely connect devices, servers, and cloud resources without traditional VPN complexity.
The team
Technical Program Management (TPM) team; supports Engineering, Product, and Design (EPD).
Stack
JiraSnowflakeNotionGitHub
What you'll do
- Own and improve bug tracking, incident, reliability, and escalation processes.
- Build dashboards and reports to show EPD operational health and progress.
- Analyze trends and turn data into actionable recommendations and process changes.
- Support planning, project tracking, status reviews, roadmap reviews, and priority reviews.
- Identify process gaps and coordinate improvements across teams and systems.
- Facilitate project retrospectives and support emerging EPD initiatives.
What we're looking for
- Experience as a Program Manager or Technical Program Manager, working closely with Engineering and Product.
- Experience in a remote startup environment.
- Strong understanding of engineering workflows, tools, and common process friction points.
- Experience owning operational health processes and driving measurable efficiency improvements.
- Ability to build and interpret dashboards and reports using tools such as Jira and Snowflake.
- Experience supporting planning cycles, project tracking, and recurring reviews.
- Comfort working independently and asynchronously amid ambiguity; hands-on execution orientation.
- Strong communication and collaboration skills, including experience with Engineering, Product, and Design leadership.
Benefits
- Equity incentive plan.
- Remote-first work environment and corporate coworking program.
- Employer retirement contributions matched dollar-for-dollar up to 0.75% of eligible compensation.
- Annual company retreat and team off-sites.
- $1,500 annual professional development budget.
- Flexible paid time off.
- $500 home office setup allowance and monthly internet reimbursement.
- Paid parental leave: 20 weeks for birthing parents and 16 weeks for non-birthing parents.