Program Manager, Go-to-Market Experience and Productivity

About this role

Own the roadmap for Stripe’s Sales Development Representative workflows, improving the end-to-end experience across prospecting, outreach, qualification, and reporting. Lead the operational strategy for agentic outreach and Gong Engage, working across frontline teams and technical partners to reduce friction and drive adoption.

About the company

Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.

The team

Seller Experience & Insights team within Revenue Operations.

Stack

What you'll do

• Own the end-to-end SDR workflow and experience roadmap.
• Shape the strategy for agentic outreach and Gong Engage, including their handoffs and integrations.
• Map and improve workflows to reduce manual work, duplication, and failure points.
• Gather seller feedback and use workflow, usage, and pipeline data to prioritise improvements.
• Define success metrics and monitor productivity, adoption, data quality, and pipeline quality.
• Coordinate launches, change management, governance, and post-launch iteration.
• Build evidence-based cases for tool investment, consolidation, or deprecation.

What we're looking for

• 3–5+ years in program management, product or revenue operations, sales operations, product management, or process improvement.
• 2+ years building, improving, or supporting Sales Development or broader GTM workflows and systems.
• Experience leading complex cross-functional initiatives from definition through adoption and iteration.
• Strong understanding of prospecting, lead routing, qualification, and CRM activity capture.
• Ability to map user journeys and turn ambiguous problems into prioritised requirements.
• Analytical skills to define metrics and interpret workflow and funnel data.
• Strong communication and partnership skills across frontline, operational, technical, and executive audiences.
• Proactive, hands-on approach and a track record of driving change adoption.

Nice to have

• Direct Sales Development, SDR Operations, or SDR productivity experience.
• Familiarity with Salesforce and sales-engagement, conversation-intelligence, dialing, enrichment, or routing tools.
• Experience with AI-assisted or agentic workflows, human-in-the-loop controls, and responsible-use guardrails.
• SQL, business intelligence, experimentation, or funnel analysis experience.
• Knowledge of data quality, routing, rules of engagement, and global sales enablement.

Benefits

• Benefits may include equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.