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Project Manager II
Customer successRemote — EMEA
Published on 2026-10-19
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead Professional Services engagements and enterprise customer onboardings, including complex implementations and large-scale migrations. Manage delivery from kickoff through UAT and closure while coordinating customer and internal stakeholders, mitigating risks, and supporting long-term adoption and expansion.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
The team
Global Customer Success team
What you'll do
- Manage Professional Services projects against Statements of Work, from kickoff through UAT and closure
- Coordinate enterprise customer onboarding, migrations, and expansion with CSMs and Forward Deployed Engineers
- Identify technical blockers, manage risks and changes, and provide tailored progress reporting
- Partner with CSMs to assess account health and create measurable success plans
- Drive internal initiatives and help refine team processes, structure, and performance metrics
What we're looking for
- 5+ years leading complex projects with internal and external stakeholders
- Experience supporting customers through technical implementations, complex migrations, or software onboarding
- Proficiency with Smartsheet or similar project management tools
- Experience using Salesforce and data tools such as Looker or Omni
- Familiarity with UAT, change management, and project risk mitigation
- Strong stakeholder communication and cross-functional coordination skills
- Able to work remote with EMEA working hours
Nice to have
- PMP, CAPM, CSM, or another project management certification
- Experience in cybersecurity, IT, or business operations
- Proficiency using AI tools to improve project delivery