156K–195K USD / year
Quality Assurance & Standards Manager
QARemote — United States
Published on 2026-10-06
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About this role
As a Quality Assurance & Standards Manager at Airbnb, you will build and oversee the Fraud & Safety Delivery (FSD) quality program. This role includes designing a quality framework, ensuring decision accuracy, and implementing quality reviews across teams and partner sites.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Scaled Services
What you'll do
- Own the quality program end to end
- Set the strategy for quality delivery
- Build the quality framework and standards
- Run quality reviews across FSD
- Evaluate model or AI-assisted decision quality
What we're looking for
- 8+ years of experience in quality assurance or related fields
- Proven experience in driving quality through partner teams
- Experience building a quality program from scratch
- Strong grasp of measurement rigor
- Exceptional writing skills
Nice to have
- Experience evaluating model or AI-assisted decision quality
- Background in Trust, Fraud, or Safety