Recruiting Operations and Transformation Lead

About this role

The Recruiting Operations and Transformation Lead will drive the evolution of recruiting processes at Gusto, focusing on operational excellence and candidate experience. This role involves developing a multi-year strategy for process transformation, leading teams responsible for core recruiting workflows, and implementing technology-enabled improvements.

About the company

Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.

What you'll do

• Develop and execute a strategy for transforming recruiting processes
• Analyze candidate and hiring lifecycle workflows to identify inefficiencies
• Redesign processes using Lean and automation principles
• Partner with technology teams to implement solutions
• Oversee core recruiting workflows and candidate experience teams
• Establish operational governance and KPI dashboards
• Lead and coach managers and individual contributors

What we're looking for

• 10+ years in Recruiting Operations or related fields
• 5+ years leading managers and teams
• Experience with process transformation initiatives
• Strong understanding of recruiting technology ecosystems
• Experience with Lean or Six Sigma methodologies
• Strong analytical skills and ability to influence leaders
• Excellent communication and stakeholder management skills

Nice to have

• Experience in high-growth technology companies
• Experience with recruiting technology implementation
• Familiarity with AI-enabled recruiting automation
• Lean Six Sigma certification
• Experience leading organizational change