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Regional Lead
OperationsOn-site — Cameroon
Published on 2026-09-23
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About this role
The Regional Lead will oversee agent network acquisition and user growth operations in Cameroon, supervising Field Officers and liaising with agent admin teams. The role involves managing agent operations, compliance, and growth strategies to support the mission of creating a cashless continent in Africa.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Coordinate agent growth and activation
- Ensure compliance with legal and policy requirements
- Manage a team of Field Officers
- Identify blockers for user growth
- Handle distribution training and monitoring
- Champion customer service standards
- Analyze data for strategic recommendations
What we're looking for
- Fluent in English and French
- Master’s degree in a related field
- At least 5 years of experience in managing agent networks
- Has overseen agent activities in upcountry
- Prior launch experience is desirable