132K–155K USD / year
Regional Workplace Operations Manager
OperationsOn-site — New York, United States
Published on 2026-10-29
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About this role
Lead the daily workplace experience in Airbnb’s New York office, creating a welcoming, hospitality-forward environment for employees and guests. Oversee vendors and operational partners, improve office standards, and support local events, leadership visits, and gatherings.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Oversee daily office operations and the employee and guest experience.
- Direct vendors and service partners across hospitality, food, facilities, and events; manage escalations.
- Establish office operating standards and develop repeatable processes and playbooks.
- Monitor office utilization, employee feedback, and service quality to identify improvements.
- Coordinate on-site support for events, offsites, leadership visits, and other high-visibility gatherings.
- Partner with local leaders and cross-functional teams to strengthen office culture and engagement.
- Mentor Office Managers within the region and promote consistent workplace standards.
What we're looking for
- 6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or a related field.
- Experience owning and executing programs, events, or operational experiences end to end.
- Strong hospitality mindset and experience managing vendors or service delivery teams.
- Strong stakeholder management, communication, organization, and operational execution skills.
- Ability to work autonomously, navigate ambiguity, and balance strategic planning with hands-on execution.
- Able to work full-time in the New York office, with occasional evenings or weekends for events.
Nice to have
- Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives.
- Passion for Airbnb’s mission, culture, and values.
Benefits
- May be eligible for bonus, equity, benefits, and Employee Travel Credits.