119K–134K USD / year
Relationship Manager
Customer successOn-site — San Francisco, Los Angeles
Published on 2026-10-14
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About this role
The Relationship Manager will work with exciting startups, helping them adopt Mercury's financial products. This role involves providing day-to-day support, building relationships, and ensuring customer satisfaction as startups scale.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
What you'll do
- Serve as the first relationship contact for startups
- Build relationships across startup teams
- Execute playbooks for consistent engagement
- Proactively retain and expand high-growth startups
- Collaborate with cross-functional teams
- Identify new business opportunities
What we're looking for
- 2–4 years in FinTech, Customer Success, or Account Management
- Experience working with founders or early-stage teams
- Ability to manage a large book of accounts with automation
- Strong communication skills
- Customer-first mindset
- Operational rigor in documentation and project management
Nice to have
- Series 65 license
- CFP
- CFA charterholder