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Renewals Manager - Italy/ Spain
SalesRemote — Italy, Spain
Published on 2026-11-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage a portfolio of customer subscription renewals, ensuring accurate and timely completion. The role combines customer consultation, renewal execution, churn-risk awareness, and identification of expansion opportunities.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Renewals team, reporting to the Manager, Renewals.
What you'll do
- Manage assigned customer renewals and drive them to on-time closure.
- Discuss product usage and customer plans to identify expansion opportunities and unmet needs.
- Prepare and send renewal quotes, order forms, and related documentation.
- Review renewal risks, usage trends, contract terms, and pricing; escalate unusual situations.
- Collaborate with Sales, Customer Success, Finance, and peers to resolve blockers and support renewals.
- Maintain accurate CRM records for forecasting and reporting.
What we're looking for
- Ability to independently execute basic renewal processes and familiarity with more complex scenarios.
- Strong attention to detail and organizational skills when managing multiple renewals.
- Clear written and verbal communication skills.
- Ability to follow defined processes, flag exceptions, and respond to coaching and feedback.
- Growth mindset, ownership, and a collaborative approach.
- Ability to travel for trainings, team offsites, and customer meetings.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Team member resource groups