150K–225K USD / year
Renewals Specialist
OperationsHybrid — Chicago, Illinois, United States
Published on 2026-11-03
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About this role
Analyze and support complex customer renewals to help retain and grow Stripe revenue. Build financial models and recommendations, manage renewal milestones and risks, and partner with account teams on deal strategy and negotiation planning.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Renewals Team within Revenue Operations, partnering with Sales, Deal Pricing, Deal Strategy, and Customer Success.
Stack
ExcelGoogle SheetsCRM toolsQuoting toolsBusiness-intelligence toolsAI-assisted tools
What you'll do
- Manage a portfolio of renewals, tracking milestones, risks, and stakeholder actions.
- Analyze pricing, usage, account performance, and contract terms to recommend renewal options.
- Build financial models and scenarios to support commercial decisions.
- Partner with Account Executives on renewal strategy and negotiation planning.
- Identify retention risks and expansion opportunities.
- Support quote and proposal development and report renewal performance.
- Improve renewal workflows through tooling, automation, and responsible AI use.
What we're looking for
- 3+ years of experience in renewals, strategic account management, sales, customer success, or a related field.
- Strong Excel or Google Sheets skills and experience building financial models, pricing analyses, or business cases.
- Sound business judgment and ability to navigate ambiguity and tradeoffs.
- Strong communication and relationship-building skills; able to influence without direct authority.
- Cross-functional collaboration skills, including constructive challenge of assumptions.
- Strong organization, prioritization, accuracy, and deadline management.
Nice to have
- Payments, financial services, or FinTech experience.
- Experience with contract renewals, pricing discussions, or complex deal structures.
- Familiarity with recurring-revenue or consumption-based business models.
- Experience with CRM, quoting, or business-intelligence tools.
- Experience using AI-assisted tools with sound judgment around accuracy and data handling.
Benefits
- Equity may be included.
- Company bonus or sales commissions/bonuses may be included.
- 401(k), medical, dental, and vision benefits, and wellness stipends may be included.