177K–266K USD / year
Renewals Specialist
OperationsHybrid — Chicago, Illinois, United States
Published on 2026-11-03
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About this role
Support Stripe’s account teams in retaining and expanding revenue through analytical renewal recommendations and financial modeling. Manage complex renewal workstreams, identify risks and growth opportunities, and improve processes for handling renewals at scale.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Renewals Team within Revenue Operations, partnering with Sales, Deal Pricing, Deal Strategy, and Customer Success.
Stack
ExcelGoogle Sheets
What you'll do
- Manage upcoming renewals, milestones, risks, dependencies, and stakeholder actions.
- Analyze pricing, product usage, account performance, and contract terms to recommend renewal strategies.
- Build financial models and scenarios to inform commercial decisions and negotiation planning.
- Identify retention risks and expansion opportunities using account data and customer feedback.
- Support accurate quote and proposal development, and report on renewal performance.
- Improve renewal workflows with tooling, automation, and responsible AI-assisted solutions.
What we're looking for
- 6+ years of experience in renewals, strategic account management, sales, customer success, or a related field.
- Strong analytical skills and experience building financial models, pricing analyses, or business cases.
- Sound business judgment in ambiguous situations and the ability to assess commercial tradeoffs.
- Strong communication and relationship-building skills; able to influence cross-functional partners.
- Organized and accurate while managing multiple time-sensitive workstreams.
Nice to have
- Experience in payments, financial services, or FinTech.
- Experience with contract renewals, pricing discussions, or complex deal structures.
- Familiarity with recurring-revenue or consumption-based models, CRM, quoting, or BI tools.
- Experience using AI-assisted tools responsibly for research, analysis, documentation, or process improvement.
Benefits
- Equity may be included.
- Company bonus or sales commissions/bonuses may be included.
- 401(k), medical, dental, and vision benefits; wellness stipends.