215K–300K USD / year
Resale Operations Lead
OperationsHybrid — San Francisco, CA, New York City, NY
Published on 2026-11-12
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About this role
Lead and scale Anthropic’s reseller operations across cloud marketplace and direct resale channels. Build the processes, controls, vendor coverage, and automation needed to support reseller authorization, transactions, reporting, payouts, and customer support as the program expands.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Reports to the Head of Partner Operations and Systems; leads the resale operations team.
Stack
Salesforce CPQClaudeClaude APIClaude CodeMCPAWS BedrockGoogle Cloud Vertex AIMicrosoft Foundry
What you'll do
- Set priorities, coach resale operations managers, and standardize playbooks across regions.
- Build reseller runbooks and launch kits across AWS, Google Cloud, and Microsoft.
- Manage marketplace authorizations, private offers, and operational escalations.
- Establish direct resale workflows for quotes, orders, booking, provisioning, and commit tracking.
- Operate deal registration, eligibility, margin, rebate, and unauthorized resale controls.
- Maintain reseller transaction attribution and ensure accurate partner payouts.
- Manage outsourced vendors and build Claude-powered automation with appropriate human checkpoints.
- Track performance metrics and use them to guide operational improvements.
What we're looking for
- Channel, reseller, distribution, or partner operations experience at a technology company, including team management.
- Hands-on experience with cloud marketplace resale and direct or contract-based resale.
- Experience building and scaling resale or channel operations processes.
- Order-to-cash fluency, including Salesforce CPQ or a comparable tool.
- Experience coordinating with Finance, Deal Desk, Legal, and Tax.
- Experience managing outsourced or vendor teams, service levels, and quality.
- Sound judgment, clear writing, and a builder’s mindset.
Nice to have
- Experience at a hyperscaler partner or marketplace, or with a major distributor.
- Experience with partner rebates, margins, incentives, or resale launches in EMEA or APAC.
- Familiarity with the Claude API, Claude Code, or MCP.
Benefits
- Generous vacation and parental leave
- Flexible working hours
- Optional equity donation matching