170K–237K USD / year
Research Operations Lead
OperationsWorkplace — US
Published on 2026-10-14
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Research Operations Lead at Mercury will be responsible for defining and running the research program, enhancing the way Product, Design, and Marketing teams operate with customer feedback. This role involves managing the customer research panel, ensuring research quality, and consulting on research practices while leading a direct report.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
What you'll do
- Define research processes and standards
- Manage customer research panel and outreach
- Oversee day-to-day research operations
- Consult on research best practices
- Partner with design and PMs for customer insights
- Manage research tools and vendor relationships
- Build AI-enabled workflows for research
- Pilot customer engagement programs
What we're looking for
- 8+ years in research operations
- 1-2 years of people management experience
- Thought leader in research practices
- Thrive in ambiguous environments
- Excellent coaching skills
- Curiosity about AI applications
- Clear communication skills
Nice to have
- Qualitative research experience
- Quantitative fluency
- Familiarity with fintech
Benefits
- Base salary and equity options
- Competitive compensation package