105K–176K USD / year
Senior Renewal Operations Manager
OperationsRemote — worldwide
Published on 2026-10-02
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About this role
As a Senior Renewal Operations Manager at GitLab, you will own and optimize the operational processes for renewals, making them predictable and efficient. This role involves collaborating with various stakeholders to improve data management and streamline renewal workflows.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
CX Operations, partnering closely with Renewals and Customer Success leadership.
What you'll do
- Improve the end-to-end renewal operating model
- Develop operating cadences guiding the renewal business
- Define and evolve retention reporting
- Collaborate with various teams to enhance CRM systems
- Implement automation and standardized workflows
- Manage Renewal Operations case-management program
- Document processes and mentor others
What we're looking for
- Experience in Renewals Operations or Revenue Operations
- Hands-on experience with renewal motions
- Strong critical thinking and problem-solving skills
- Proficiency in Excel or Google Sheets
- Knowledge of Salesforce for reporting
- Understanding of renewal complexities
- Strong collaboration skills
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave