100K–155K USD / year
Risk Operations Specialist, Onboarding
OperationsHybrid — New York, NY
Published on 2026-11-12
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About this role
Manage underwriting and risk operations for onboarding businesses to Ramp’s corporate card and bill pay products. The role combines data-driven risk decisions, customer support, monitoring, and collaboration with product and engineering to improve risk tools and processes.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
The team
Risk Strategy & Operations, within the Risk and Risk Operations teams.
What you'll do
- Develop and execute underwriting policy for new business customers.
- Build and maintain dashboards tracking underwriting outcomes, processes, and losses.
- Partner with product and engineering to improve risk tooling and operational efficiency.
- Research emerging underwriting and fraud trends and improve decisioning policies.
- Handle customer application support requests by phone and email while managing credit and fraud risk.
- Identify emerging risks and use AI and automation to improve decision quality and efficiency.
What we're looking for
- At least 1–2 years of experience in underwriting, credit risk management, or fraud risk management.
- Experience in cards, payments, invoices, lending, or a related industry.
- Strong written and verbal communication and email customer-support skills.
- Investigative and critical-thinking skills.
- Bachelor’s degree from an accredited university.
- Ability to work a Sunday–Thursday schedule, with Sunday as a regular workday.
- Experience integrating AI into daily work.
Nice to have
- Experience at a high-growth startup or building complex financial products.
- Knowledge of SQL or Python.
- Experience supporting customers by phone.
Benefits
- Equity.
- Flexible paid time off.
- Medical, dental, and vision coverage for employees, with partial dependent coverage.
- 401(k) with employer match.
- Parental leave of up to 16 weeks at 100% pay for birthing and bonding, or 8 weeks for bonding.
- Health and wellness stipend and centralized home-office equipment ordering.
- Relocation expense coverage to NYC or San Francisco, if needed.