68K–85K USD / year
Risk UX Specialist
OperationsWorkplace — United States
Published on 2026-10-20
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Review risk-related user requests and financial transactions, making timely decisions that balance customer experience with fraud prevention. The role handles transaction limit increases, queued payments, and remote check deposits while documenting decisions and improving risk workflows.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
What you'll do
- Review limit increase requests and account activity
- Approve or reject overlimit transactions and remote check deposits
- Manage a high-volume caseload within service-level requirements
- Respond to risk-related requests from users, partners, and internal teams
- Provide second opinions and escalation guidance to the BPO team
- Document decision rationale and maintain process documentation
- Identify opportunities to improve risk processes, tooling, and efficiency
What we're looking for
- 2–3 years of experience in risk
- Experience in banking, fintech, or financial services
- Knowledge of banking products such as ACH, international wires, SWIFT, checks, and debit cards
- Ability to assess varied risk types and make sound decisions
- Clear writing, empathy, prioritization, and attention to detail
- Ability to work a fixed Sunday–Thursday schedule, 8 a.m.–5 p.m. local time