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Sales Operations Analyst - Payward Services
SalesRemote — Europe
Published on 2026-11-02
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support business development for Payward Services and xStocks by managing sales operations, diligence responses, lead routing, and CRM reporting. The role coordinates cross-functional contributors and improves workflows so sales teams can focus on selling.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
Payward Services, supporting Business Development across PWS and xStocks; reports to PWS sales leadership.
Stack
AttioSalesforceHubSpotAI tools
What you'll do
- Own RFP and DDQ responses from kickoff through submission, coordinating contributors and validating answers
- Prepare internal teams for client presentations and diligence meetings; track action items
- Qualify and route inbound leads to salespeople or self-serve onboarding
- Maintain CRM data and build pipeline reporting, funnel metrics, and forecast inputs
- Coordinate signed-deal handoffs to onboarding, including contract, pricing, and billing details
- Summarize customer insights, product requests, competitor feedback, and pricing feedback
- Maintain approved response libraries and use AI tools to draft first-pass answers
- Identify process gaps and automate repetitive work
What we're looking for
- 3+ years in sales operations, sales support, or proposal management
- Experience managing RFPs, DDQs, security or compliance questionnaires, or similar complex documents
- Ability to coordinate cross-functional stakeholders and drive deadlines
- Hands-on CRM experience and comfort building simple reports or dashboards
- Excellent writing, editing, formatting, and stakeholder communication skills
- Understanding of institutional and B2B financial-services sales cycles
- Proactive, process-oriented approach and strong attention to detail
- Interest in crypto and digital assets
Nice to have
- Experience in banking, institutional sales, or B2B infrastructure and API products
- Familiarity with vendor due diligence and security questionnaires
- Experience with AI tools or workflow automation