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Sales Operations Analyst - Payward Services - Internal
OperationsRemote — Europe, APAC
Published on 2026-11-02
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support business development for Payward Services and xStocks by managing proposals, inbound leads, CRM data, pipeline reporting, and deal handoffs. The role also prepares teams for client diligence meetings and turns customer feedback into insights for Sales, Product, and leadership.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
Payward Services, supporting Business Development across PWS and xStocks; reports to PWS sales leadership.
Stack
AttioSalesforceHubSpotAI tools
What you'll do
- Manage RFP and DDQ responses from kickoff through submission, coordinating contributors and validating answers.
- Prepare internal teams for client presentations and diligence meetings; track action items.
- Qualify and route inbound leads to salespeople or self-serve onboarding.
- Maintain CRM data integrity and build pipeline reporting and forecast inputs.
- Coordinate signed-deal handoffs, confirming contract, pricing, and billing details.
- Summarize customer feedback and trends for Sales, Product, and leadership.
- Maintain an approved response library and improve or automate sales operations workflows.
What we're looking for
- 3+ years in sales operations, sales support, or proposal management.
- Experience managing RFPs, DDQs, security questionnaires, or other complex documents.
- Ability to coordinate deadlines and stakeholders across functions.
- Hands-on experience with a CRM and comfort building simple reports and dashboards.
- Strong writing, editing, document formatting, and stakeholder communication skills.
- Understanding of institutional and B2B financial-services sales cycles.
- Proactive, detail-oriented, process-focused approach.
Nice to have
- Background in banking, institutional sales, or B2B infrastructure and API products.
- Familiarity with vendor due diligence and security questionnaires.
- Experience using AI tools or workflow automation.
- Interest in crypto and digital assets.