Sales & Retention Specialist (Contractor Role)
Customer successRemote — USA, Europe EMEA
Published on 2026-09-10
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About this role
Own retention, onboarding, and outside-sales performance for premium student programs. The role combines high-value customer conversations with agency management, data-driven experimentation, and cross-functional work to reduce churn and improve customer outcomes.
About the company
Mindvalley is a personal transformation and online learning platform offering courses and memberships for skill and lifestyle development.
The team
Customer Support and Customer Experience
Stack
ZendeskAirtableGoogle Sheets
What you'll do
- Own retention rates, retained-value targets, save offers, and win-back initiatives.
- Handle complex retention and escalated support cases.
- Define onboarding standards and identify at-risk students early.
- Source and manage external sales agencies, setting performance standards and verifying sales.
- Run structured retention experiments and maintain accurate retention data and reason taxonomies.
- Report performance and customer feedback to leadership and partner teams.
What we're looking for
- 5+ years in retention, customer success, or customer-facing sales, including 2+ years owning a commercial outcome.
- Demonstrated results improving retention, churn, or conversion metrics.
- Experience managing agencies, contractors, or vendors against performance standards.
- Experience designing and running structured tests.
- Strong data fluency, CRM and ticketing-system proficiency, and comfort using AI tools.
Nice to have
- Experience with online learning, high-ticket programs, and international customers.
- Interest in personal growth and development; familiarity with Mindvalley content is an advantage.