223K–290K USD / year
Scaled Account Manager, Beneficial Deployments
Customer successHybrid — San Francisco, CA, New York City, NY
Published on 2026-11-04
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About this role
Manage a portfolio of nonprofit and education customers, owning relationships from retention and commercial decisions through activation and adoption. Use Claude to automate routine account work and help organizations apply AI to meaningful workflows, while focusing more over time on strategic accounts, launches, events, and scalable programs.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Scaled Sales team within Beneficial Deployments
What you'll do
- Own customer relationships, retention, seat growth, plan changes, and account expansion
- Help customers activate Claude and build regular usage around their key workflows
- Automate account research, follow-ups, usage reviews, and routine customer questions with Claude
- Work with organizational leaders to identify use cases and define success
- Identify accounts ready for redesigned workflows and coordinate specialist support
- Create playbooks, webinars, or cohorts to address recurring customer needs
- Share customer feedback with Product, Marketing, Support, and Operations
- Support launches, events, partnerships, and programs for new organizations
What we're looking for
- 3+ years of account management or customer success experience with nonprofit or higher education customers
- Demonstrated ability to grow and retain accounts and drive adoption of new technology
- Current practical use of AI, including a workflow that saves time
- Ability to structure ambiguous problems and manage multi-stakeholder projects
- Experience influencing across teams without direct authority
- Comfort adapting as responsibilities and workflows change
- Ability to explain AI clearly to skeptical or inexperienced audiences
- Interest in nonprofits, education, and safe AI deployment
Nice to have
- Experience building a company, product, sales motion, or program from scratch
- Consulting experience across sectors and problem types
- Experience at an AI-native company or selling AI products
- Experience working in or with nonprofits, foundations, or universities
- Knowledge of nonprofit and university purchasing processes
- Experience using usage data to prioritize a large account portfolio
Benefits
- Flexible working hours
- Generous vacation and parental leave
- Optional equity donation matching
- Hybrid policy requiring staff to be in an office at least 25% of the time