Security Solutions Engineer

About this role

Serve as the technical escalation resource for Expel’s Customer Success organization, investigating complex security and platform questions. Work across security and engineering teams to troubleshoot issues and turn solutions into documentation, enablement, and improved processes.

About the company

Expel provides managed detection and response security services backed by software and human analysts. It helps organizations monitor threats and respond to incidents faster.

Stack

What you'll do

• Troubleshoot complex technical issues and perform root cause analysis
• Partner with CSMs, TAMs, and TSEs, joining customer conversations when deeper expertise is needed
• Build knowledge of the platform, integrations, data flows, and detection and response capabilities
• Create and maintain internal and external technical documentation
• Enable Customer Success teams to resolve common questions independently
• Track inquiry trends and improve technical request processes

What we're looking for

• 5+ years of cybersecurity industry experience
• Strong troubleshooting and root cause analysis skills
• Technical depth in one or more areas such as EDR, NDR, SIEM, or cloud security
• Understanding of detection strategies, security operations workflows, and security solution tradeoffs
• Familiarity with attack vectors, MITRE ATT&CK, and the attack lifecycle
• Knowledge of security controls across Windows, Unix/Linux, AWS, Google Workspace, Microsoft 365, and network infrastructure
• Experience with ticketing or case-management tools such as Zendesk or ServiceNow
• Strong communication, consultative problem-solving, prioritization, and collaboration skills

Nice to have

• Bachelor’s degree or relevant security certifications

Benefits

• Bonus eligibility and equity
• Unlimited PTO
• Work location flexibility
• Up to 24 weeks of parental leave
• Health benefits