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Senior Account Analyst
Customer successOn-site — Chennai, India
Published on 2026-11-04
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Investigate account risks, including payment-card fraud, account takeovers, disputes, and chargebacks. The role combines high-volume ticket handling with fraud-pattern analysis, workflow improvement, and mentoring junior analysts.
About the company
Vultr provides cloud compute, storage, and GPU infrastructure across global data centers. It serves developers and businesses deploying applications on flexible cloud resources.
The team
Customer Support, Account Integrity
What you'll do
- Investigate risk-related tickets and account activity, following standard procedures.
- Identify and escalate complex or suspicious activity.
- Document investigations and collaborate with other teams to resolve issues.
- Monitor emerging fraud trends and share findings.
- Recommend improvements to fraud-detection workflows.
- Mentor and support junior Account Analysts.
What we're looking for
- At least 3 years of experience in fraud investigation, account risk, or trust and safety operations.
- Strong written and verbal communication skills.
- Ability to manage a high caseload with accurate, consistent decisions.
- Sound judgment in resolving complex cases and deciding when to escalate.
- Experience identifying fraud trends and recommending workflow improvements.
- Availability for flexible hours, including nights and weekends.
Benefits
- Annual medical insurance stipend
- Nine company-paid holidays
- Generous leave policy and a paid one-month sabbatical every five years
- Annual anniversary bonus
- Professional development, internet, and fitness reimbursements
- Company-paid Wellable subscription