Senior AI Operations Transformation Lead

About this role

Lead the redesign of business workflows across Trustly using AI, taking solutions from discovery and prototype through deployment and handover. The role focuses on measurable improvements in speed, quality, and operational cost or capacity, with Finance validating the business impact.

About the company

Trustly is an open banking payments company that lets consumers pay and get paid directly from their bank accounts.

The team

AI Transformation team

Stack

What you'll do

• Discover business workflows and gather requirements from stakeholders.
• Build and iterate AI workflows using Claude and no-code tools.
• Coordinate cross-functional processes, owners, dependencies, and decisions.
• Set baselines and track workflow speed and quality metrics.
• Develop financial cases and obtain Finance validation.
• Escalate regulated workflows to Legal and Compliance.
• Train teams, hand over workflows, and create reusable patterns.

What we're looking for

• Advanced daily use of Claude or a similar AI assistant, with examples of workflows used by others.
• Hands-on experience building automated workflows with AI, low-code, or integration tools.
• At least 6 years in operations, process improvement, business analysis, or a similar field.
• Strong requirements-gathering and cross-functional program management skills.
• Experience measuring operational performance and explaining metrics to Finance.

Nice to have

• Experience in regulated industries or financial services.
• Lean or Six Sigma certification.
• Familiarity with Claude Code, MCP, or scripting.
• Experience leading frontline change, training, and communication.

Benefits

• Flexible paid time off and generous PTO accrual.
• Medical, dental, vision, FSA, and HSA plans.
• Home office setup allowance and internet stipend.
• 401(k) retirement plan match.
• Gender-neutral paid parental leave.