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Senior Assigned Support Engineer (Designated / Premier Support)
Customer successRemote — Bangalore, India
Published on 2026-10-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide proactive, high-level technical support to GitLab’s largest customers, helping keep their environments stable and performant. Investigate complex issues across Linux systems, GitLab, and CI/CD, while partnering with customers and internal teams to prevent incidents and drive resolutions.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
GitLab Support Engineering, a distributed global organization across AMER, EMEA, and APAC.
Stack
GitLabCI/CDLinuxRubyBashRuby on RailsKubernetesZendesk
What you'll do
- Support large Self-managed, GitLab Dedicated, and GitLab.com customers.
- Troubleshoot critical issues using logs, Zendesk, and Linux diagnostic tools.
- Build proactive relationships with customer stakeholders and help prioritize technical blockers.
- Partner with Product, Development, Infrastructure, Customer Success, and Sales on defect resolution and roadmap input.
- Advise customers on GitLab and CI/CD implementations and incident mitigation.
- Create reusable support documentation, knowledge articles, and troubleshooting guides.
- Pair with Support Engineering colleagues and participate in hiring.
What we're looking for
- Experience managing complex customer support cases from triage through resolution.
- Advanced troubleshooting and root-cause analysis across applications, infrastructure, and integrations.
- Strong Linux systems administration and performance debugging skills.
- Practical experience with GitLab and CI/CD.
- Ability to write clear support content and explain technical issues to varied audiences.
- Scripting proficiency, such as Ruby or Bash.
Nice to have
- Familiarity with MVC frameworks, preferably Ruby on Rails.
- Knowledge of Kubernetes and serverless platforms.
- LFCE- or RHCE-equivalent Linux expertise.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Team member resource groups