109K–171K USD / year
Senior Associate, Revenue Operations (Payer Operations)
OperationsWorkplace — unknown
Published on 2026-10-14
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About this role
Own end-to-end revenue cycle operations, with a focus on mental and behavioral health billing and payer operations. The role builds scalable processes, improves cash collections, and partners across Finance, Product, Data, Commercial, and customer-facing teams. It also offers the opportunity to mentor colleagues and grow into people leadership.
About the company
Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.
The team
Revenue Operations team within Finance, reporting to the Senior Director of Revenue Operations.
What you'll do
- Manage billing and the full claims lifecycle, including scrubbing, denials, underpayments, reconciliation, and A/R follow-up.
- Build SOPs and service standards, identify payer trends and root causes, and implement durable process improvements.
- Report on revenue cycle performance and communicate trends, risks, and improvement needs to leadership.
- Identify and implement AI, automation, and dashboard opportunities to reduce manual work and accelerate collections.
- Partner with Accounting and FP&A on month-end close and with Product, Data, Intelligence, Commercial, and customer-facing teams on operational initiatives.
- Support billing system implementations and migrations, including requirements, configuration, testing, and cutover.
- Represent the company as a reimbursement subject matter expert in client, payer, and health plan discussions.
- Support audits and compliance, and mentor and train analysts and associates.
What we're looking for
- At least 3.5 years of hands-on revenue cycle management experience.
- Direct experience billing mental and behavioral health services, including EAPs, authorizations, session-based benefits, and reauthorization.
- Strong knowledge of the medical claims lifecycle, payer rules, and A/R management.
- Experience independently owning projects from initiation through execution.
- Experience using data and reporting to improve operational performance; advanced Excel or Google Sheets skills.
- Startup or high-growth company experience and comfort with ambiguity and cross-functional work.
- Interest in developing into people leadership.
- Undergraduate degree.
Nice to have
- Experience in behavioral health, telehealth, or digital health at scale.
- Experience with RCM automation, RPA, or technology-enabled workflow improvements.
- Experience with billing system implementation or migration.
- Exposure to Medicare/CMS products, delegated credentialing, or payer contracting.
- Experience mentoring, training, or informally leading teammates.
Benefits
- Equity is included in the stated total compensation range; future stock value is not guaranteed.