Senior Brand Designer

About this role

Own brand design execution for major launches, campaigns, websites, and events. Build AI-assisted tools and brand systems that help teams create on-brand materials independently, while mentoring designers and partnering with stakeholders across the company.

About the company

Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.

The team

Brand Studio, a close-knit creative team.

Stack

What you'll do

• Create brand design assets for product launches, campaigns, websites, and events.
• Build and maintain Figma libraries, templates, prompt libraries, and custom tooling.
• Own the AI creative stack and establish standards for its use.
• Enable teams through workshops, playbooks, and guardrails for on-brand AI-assisted work.
• Translate marketing briefs into creative concepts and deliver them end to end.
• Partner with Product Design to align brand and product expression.
• Mentor designers and raise the craft bar across Brand Studio.
• Collaborate with leadership on priorities, tradeoffs, and creative investment.

What we're looking for

• 7+ years of hands-on brand or visual design experience, ideally in-house at a B2B SaaS or tech company.
• Portfolio demonstrating brand systems, campaigns, product launches, web, events, out-of-home, and AI-assisted work.
• Expert Figma skills, including building and maintaining components and libraries; fluent in Adobe Creative Suite.
• Strong typography and layout skills, with the ability to visualize complex technical concepts clearly.
• Business acumen and experience communicating design decisions to executives.
• Ability to manage up, align stakeholders, and lead without authority.
• Experience mentoring designers.
• Hands-on experience with AI creative tools and building workflows, templates, or tools that enable on-brand creation.

Nice to have

• Experience working at an in-house B2B SaaS or technology company.

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and family.
• 16 weeks of paid parental leave.
• Unlimited PTO.
• Remote work and wellness stipends.
• Professional development budget.

Hiring process

1. 30-minute recruiter interview.
2. 45-minute interview with the Head of Brand Studio.
3. 30-minute interview with a cross-functional leader.
4. 45-minute portfolio review and design exercise with Brand Studio.