Senior Candidate Experience Specialist, AMER

About this role

Lead candidate experience operations for GitLab’s AMER region, setting quality standards and developing regional specialists. The role combines hands-on recruiting coordination with workload management, escalations, reporting, and collaboration on consistent global hiring processes.

About the company

GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.

The team

Candidate Experience team

What you'll do

• Lead and develop regional Candidate Experience Specialists through onboarding, mentoring, and feedback.
• Set standards for interview coordination, candidate communication, offer accuracy, and applicant tracking system data hygiene.
• Balance team workload, monitor capacity, and escalate staffing risks.
• Resolve scheduling conflicts, candidate issues, and process gaps.
• Coordinate interviews, prepare offers and contracts, manage background and reference checks, and support onboarding handoffs.
• Track candidate satisfaction, response times, scheduling turnaround, and data accuracy to identify bottlenecks.
• Partner with regional leads to maintain global processes and implement process and tooling improvements.
• Collaborate with recruiters, hiring managers, Talent Acquisition leadership, IT, and People Operations across time zones.

What we're looking for

• Substantial candidate experience or recruiting coordination experience, including scheduling, offers and contracts, background checks, and onboarding handoffs.
• Experience serving as a senior or go-to team member and developing others through influence.
• Strong attention to detail, professionalism, responsiveness, confidentiality, and judgment under pressure.
• Ability to anticipate risks, resolve process issues, prioritize competing demands, and communicate timelines and trade-offs.
• Experience building reports and using data to identify bottlenecks and support change.
• Experience standardizing processes across regions or functions.
• Clear communication and collaborative skills across stakeholder levels and time zones.
• Proficiency with an applicant tracking system or interview tool, Google Workspace, and scheduling tools.

Nice to have

• Greenhouse experience
• ModernLoop experience

Benefits

• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Parental leave
• Growth and development fund
• Health, financial, and well-being benefits
• Team member resource groups