83K–102K USD / year
Senior Commercial Lines Account Manager
OtherHybrid — Denver, CO
Published on 2026-10-14
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About this role
The Senior Commercial Lines Account Manager will build and manage Gusto's P&C insurance agency, focusing on servicing small commercial accounts. You will handle daily operations including customer outreach, claims management, and automation of services using AI tools.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
Business Insurance team
What you'll do
- Own daily servicing of the assigned book
- Run proactive outreach using payroll data
- Handle claims intake and status reporting
- Document recurring cases and automate processes
- Write SOPs and service standards
What we're looking for
- 5+ years of commercial lines service experience
- Strong understanding of Workers' Compensation
- Experience with carrier portals
- Fluency in AI and automation tools
- Active Property & Casualty producer license or willingness to obtain one
Nice to have
- Industry designations like CISR or CIC
- Experience at a digital agency or insurtech
- Multi-state or nonresident licensing