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Senior Community Manager
MarketingRemote — USA
Published on 2026-08-17
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Build and grow Proton’s community ecosystem, turning users into engaged advocates for its privacy-focused products. The role combines community strategy, ambassador program ownership, micro-community engagement, and reputation and safety work.
About the company
Proton builds end-to-end encrypted email, VPN, storage, password, and related privacy tools for individuals and businesses.
The team
Social & Community team
What you'll do
- Support the development of Proton’s Community Hub and community participation practices
- Develop and run ambassador journeys, contribution programs, rewards, and governance
- Recruit, onboard, activate, and nurture ambassadors online and in person
- Grow and engage communities across Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms
- Monitor community sentiment and support crisis response and brand safety
- Maintain moderation standards and community guidelines
- Share community insights with product and engineering teams
- Mentor junior team members and contribute to team standards
What we're looking for
- 5+ years of experience in community management, ambassador programs, or developer relations
- Proven communication and copywriting experience
- Hands-on experience with community hubs or ambassador programs
- Experience facilitating user communities or event-driven community activation
- Strong communication skills and ability to motivate groups
- Able to own programs autonomously while collaborating on broader strategy
- Strong analytical skills and ability to assess trade-offs
- Based in the US and familiar with US online culture
Nice to have
- Developer relations or large-scale community-building experience
- Interest in open source, privacy, security, or internet culture
- Experience with community platforms such as Discourse, Dev, Guild, Orbit, Commsor, or Common Room
Benefits
- Stock options
- Health coverage, retirement options, generous leave, and wellness support
- Flexible working hours
- Hardware and software for the role
- Learning and development support