Senior Customer Advocacy Program Manager

About this role

Build and operate Temporal’s customer advocacy and reference programs as the first hire on the Advocacy team. The role combines customer relationship management, sales-reference coordination, evidence and storytelling operations, cross-functional activation, and measurement of advocacy’s business impact.

About the company

Temporal is a durable execution platform for running reliable workflows and long-running business processes. It helps engineering teams build fault-tolerant applications without custom state machines.

The team

Customer Support

What you'll do

• Run the customer reference program, matching advocates to sales opportunities and tracking requests, preparation, and follow-up.
• Identify, nurture, and maintain records of customer advocates, their permissions, relationship health, and readiness to participate.
• Help establish intake, prioritization, approval, and consent processes with the Director, Legal, and account teams.
• Audit existing customer stories and proof points, then establish a trusted, maintained source of truth.
• Coordinate customer stories and advocacy opportunities with Product Marketing, Content, Creative, PR, Analyst Relations, Events, DevRel, and community teams.
• Track advocacy activity and impact on deals, pipeline, retention, and expansion; report on advocate health and field usage.
• Share customer insights with Product, Marketing, Sales, and leadership.
• Use AI and automation to improve reference matching, advocate discovery, and story drafting, with human review of customer-facing work.

What we're looking for

• 7+ years in customer advocacy, customer marketing, product marketing, or related program management, including building a program or function from scratch.
• Experience building or running a reference program with deal matching and tracking while protecting customer relationships.
• Ability to create or direct metrics-backed customer stories and manage the supporting processes and project plans.
• Experience building a customer evidence library and driving its adoption by Sales or other go-to-market teams.
• Salesforce and reporting-tool fluency, including demonstrating advocacy’s influence on pipeline and revenue.
• Ability to influence Sales, Marketing, Product, PR, Content, and community teams without direct authority.
• Experience using AI or automation, including building or shipping agents or workflows that save teams time.
• Willingness to learn Temporal’s technology and communicate customer stories accurately.

Nice to have

• Experience with developer, infrastructure, security, or other technical products and audiences.
• Experience supporting a Customer Advisory Board, champions program, or executive advisory group.
• Experience with Gong, conversation intelligence, or advocacy and reference platforms.
• Experience partnering with PR on press, analyst, speaking, or awards programs.
• PMP, Six Sigma, or similar program management credential.

Benefits

• Equity offered