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Senior Customer Success Architect
Customer successRemote — Austria, Germany
Published on 2026-10-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Senior Customer Success Architect will build strong relationships with customers, leveraging knowledge of DevSecOps best practices to guide them through complex challenges. This role involves acting as a liaison between customers and the GitLab ecosystem, focusing on customer adoption, retention, and satisfaction.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Customer Success Architect team
Stack
GitDevSecOpssoftware development lifecycle
What you'll do
- Partner with customers to achieve business outcomes
- Guide customers on the adoption of the GitLab platform
- Act as the liaison for customer questions and escalations
- Own a book of assigned customers
- Build Customer Success Plans with customers
- Provide onboarding activities
- Program manage account escalations
- Support identifying training opportunities
What we're looking for
- Understanding of Git and branching strategies
- Prior experience in Customer Success
- Experience in customer outcome definition
- Strong communication skills
- Analytical and detail-oriented
- Project management skills
- Technical and problem-solving skills
- Fluency in German
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave