110K–130K USD / year
Senior Customer Success Associate
Customer successRemote — US
Published on 2026-09-29
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About this role
As a Senior Customer Success Associate, you will manage a portfolio of customers, helping them realize value from the NodeZero platform through effective engagement and onboarding. This role requires a combination of customer partnership, cybersecurity knowledge, and strong communication skills.
About the company
Horizon3.ai is a technology company specializing in cybersecurity solutions, focusing on automated penetration testing and threat detection for enterprises. They provide a range of services aimed at enhancing security posture and risk management for organizations across various sectors.
What you'll do
- Manage customer engagement through metrics and lifecycle stages
- Drive onboarding and adoption via digital touchpoints
- Monitor customer health and identify risks
- Build scalable success programs
- Partner cross-functionally to communicate customer needs
What we're looking for
- 1+ years of experience for Associate level or 2+ years for Manager level
- Experience in customer success, account management, or customer support
- Strong communication skills
- Ability to learn and explain technical concepts
Nice to have
- Interest in cybersecurity
- Experience with CRM and customer success tools
Benefits
- Equity opportunities in the form of stock options
- Flexible vacation policy
- Comprehensive health benefits