80K–95K GBP / year
Senior Customer Success Engineer
Customer successRemote — worldwide
Published on 2026-10-16
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About this role
Cribl is seeking a Senior Customer Success Engineer to drive product adoption and ensure customer success through technical guidance and scalable initiatives. The role involves strategic customer engagement, data analysis, and contributing to customer advocacy efforts.
About the company
Cribl builds observability pipelines that route, reshape, and reduce telemetry data before it reaches downstream tools. It serves teams that need more control over log, metric, and trace costs.
What you'll do
- Drive Customer Adoption & Enablement
- Provide Technical Expertise & Guidance
- Contribute to 1:Many Initiatives
- Strategic Customer Engagement
- Customer Advocacy & Feedback
- Data Analysis & Optimization
- Churn Mitigation & Growth
- Process Improvement & Automation
What we're looking for
- Deep Technical Acumen in data observability and security
- Customer Success Mindset
- Problem-Solving & Analytical Skills
- Strategic Thinking
- Content Creation & Delivery experience
- Collaboration skills
- Project Management abilities
- Experience with Customer Success Tools
Nice to have
- Experience in a similar role
- Experience with cloud providers (AWS, Azure, GCP)
- Willingness to learn
- Multi-lingual capabilities