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Senior Customer Success Engineer, Japan
Customer successRemote — Japan
Published on 2026-09-16
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Senior Customer Success Engineer role at GitLab involves providing technical consultancy and guidance to customers in the APJ region. You'll work closely with customers to drive product adoption and help them implement DevSecOps best practices, all while collaborating with Account Executives and Renewals Managers.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
What you'll do
- Provide on-demand technical consultancy and solution guidance
- Drive product adoption and measurable customer value
- Deliver technical and architectural guidance
- Partner with Account Executives and Renewals Managers
- Plan and lead customer workshops and demos
- Maintain and grow specialty competency in GitLab capabilities
- Contribute to scaling enablement through documentation
- Manage multiple customer engagements
What we're looking for
- Experience providing technical consultancy through video and written channels
- Familiarity with DevSecOps workflows
- Hands-on background in software development or systems engineering
- Strong communication and collaboration skills
- Ability to lead or support workshops and demos
- Ability to manage multiple priorities in a remote environment
- Interest in supporting customers across APJ
- Fluency in Japanese and English
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave