73K–106K GBP / year
Senior Customer Success Manager
Customer successRemote — United Kingdom
Published on 2026-09-30
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About this role
1Password seeks a Senior Customer Success Manager to manage a portfolio of customers, focusing on value realization and revenue retention. The role involves engaging with C-suite stakeholders and utilizing AI tools to enhance customer interactions.
About the company
1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.
What you'll do
- Independently manage a portfolio of accounts
- Raise the bar through mentorship and knowledge sharing
- Proactively identify renewal risks and close risk actions
- Translate advanced product capabilities into clear outcomes
What we're looking for
- 6+ years in a customer-facing role in SaaS
- Track record of exceeding retention and expansion outcomes
- Experience running executive business reviews
- Background in cybersecurity or enterprise IT preferred
Nice to have
- Former 1Password power user
- Familiarity with AI-assisted workflows
Benefits
- Health, dental and pension benefits
- Generous paid time off
- Equity grant
Hiring process
- Interview with the hiring manager
- Technical interview
- Final interview with senior leadership