Senior Customer Success Manager

About this role

Lead customer onboarding and adoption for Coder’s platform, helping enterprise customers achieve their goals and resolve barriers. Manage customer health, renewals, and forecasts, while partnering with Sales on expansion opportunities and collaborating with Support and Product on customer issues and feedback.

About the company

Coder provides cloud development environments and AI development infrastructure that helps enterprises provision, govern, and secure developer workspaces.

The team

Revenue / Customer Success

Stack

What you'll do

• Own customer onboarding and rollout plans
• Help customers adopt the platform and achieve desired outcomes
• Understand customer goals and provide tailored guidance
• Identify expansion opportunities and partner with Sales on upsells and cross-sells
• Manage renewals and forecasting
• Act as the primary contact for customer inquiries, issues, and escalations
• Monitor and report customer health and usage
• Share actionable customer feedback with Product and cross-functional teams

What we're looking for

• 3+ years in software/SaaS sales or customer success; enterprise experience preferred
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
• Hands-on experience with Salesforce and customer success platforms
• Strong relationships with executive, business, and technical stakeholders
• Strong verbal communication and technical writing skills
• Self-motivated, analytical, and creative problem-solver
• Startup experience

Nice to have

• Customer success or sales experience with developer tools
• Renewal management experience
• Experience with Totango, Gainsight, Pylon, or similar platforms
• Interest in AI and developer tools

Benefits

• Equity
• Commission

Hiring process

1. Interview process expected to take two to four weeks
2. Interviews with individual contributors, managers, and senior leaders