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Senior Customer Success Manager
Customer successOn-site — Paris
Published on 2026-07-17
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Senior Customer Success Manager at Dust, you will oversee the entire customer journey for Key & Strategic accounts, driving engagement and organizational AI transformation. The role includes optimizing customer processes and building deep relationships with C-level stakeholders to ensure value realization and account growth.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
What you'll do
- Lead and optimize customer lifecycle for strategic accounts
- Drive organizational AI transformation as a change management partner
- Capture customer impact through Enterprise Business Reviews
- Orchestrate internal resources for customer outcomes
- Provide insights for product development based on customer feedback
- Contribute to building the Customer Success function
What we're looking for
- Minimum 5 years in Customer Success roles
- Proven ability to build and manage C-level relationships
- Impact on developing digital adoption strategies
- Experience with change management initiatives
- Ability to communicate technical concepts effectively
- Excellent communication skills in English and French
- Curiosity and adaptability in problem-solving
- High level of ownership and initiative