145K–145K USD / year
Senior Customer Success Manager
Customer successRemote — United States
Published on 2026-09-17
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own customer outcomes and relationships for a portfolio of enterprise customers using Seeq’s industrial data analytics software. The role focuses on adoption, renewals, churn mitigation, and account expansion.
About the company
Seeq provides advanced analytics software for process manufacturing industries to turn industrial time-series data into operational insights.
What you'll do
- Create success plans aligned with customers’ strategic initiatives
- Lead quarterly customer success reviews and drive product adoption
- Own customer renewals and work to reduce churn
- Partner with Sales to plan account expansion, cross-sell, and upsell
- Coordinate customer concerns with Support and Development
- Advocate for product enhancements based on customer needs
What we're looking for
- 5+ years in B2B SaaS customer-facing work with multinational organizations, or in industrial/manufacturing organizations
- Knowledge of manufacturing time-series data analytics and IT/OT priorities
- Experience presenting to senior leaders at global Fortune 500 companies
- Experience owning renewals and collaborating with Sales and Services on account plans
- Use customer health indicators and business objectives to guide account strategy
Benefits
- 12 weeks of paid family leave
- Unlimited PTO and vacation bonus program
- Medical benefits, life insurance, and short- and long-term disability insurance
- Voluntary vision and dental coverage
- Internet and mobile phone reimbursements
- Home office allowance
- Employee Assistance Program