165K–248K USD / year
Customer Success Manager, Enterprise
Customer successOn-site — Chicago, New York, South San Francisco
Published on 2026-09-22
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About this role
The Customer Success Manager will manage a book of enterprise customers, ensuring they extract maximum value from Stripe's products. This role includes delivering workshops, business reviews, and insights to boost customer engagement and retention.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success
What you'll do
- Partner with account executives for post-sale engagement
- Manage customer account health and performance
- Deliver payment performance and industry insights
- Conduct business reviews to align on priorities
What we're looking for
- 6+ years in enterprise relationship management
- Experience leading technical conversations
- Strong presentation skills
- Proven track record of achieving targets