Senior Customer Success Manager

About this role

Own the health, growth, and performance of Syndigo’s Enhanced Content retailer network. The role combines technical implementation oversight, retailer and brand relationship management, network expansion, and competitive positioning, and requires working European hours.

About the company

Syndigo provides product experience and information management software that helps brands centralize, enrich, and syndicate product content.

Stack

What you'll do

• Manage script implementation and ongoing health across retailer websites.
• Drive adoption of rich content modules, logo programs, and Energy Label rollouts.
• Monitor network coverage, content gaps, syndication performance, and retailer reporting.
• Lead retailer and brand engagement, business reviews, escalations, and advocacy.
• Identify retailer expansion opportunities and develop business cases with Sales and Customer Success.
• Coordinate technical integrations and resolve content visibility, rendering, and connection issues.
• Defend Syndigo placements against competing syndication providers.

What we're looking for

• Strong experience in enhanced content, rich content, product content syndication, or a related domain.
• Existing relationships with brands and EMEA retailers.
• Technical fluency with web technologies and script deployment.
• Understanding of API integrations and experience troubleshooting with technical teams.
• Strong Excel data analysis skills, including lookups and pivot tables.
• Experience with Jira and Confluence.
• Commercial awareness and strong communication, analytical, and organizational skills.
• Ability to work European hours from Bangalore.

Nice to have

• Familiarity with Magento, WordPress, Shopify, PIM, or MDM platforms.
• Experience with Salesforce or customer success platforms.
• Knowledge of CSP, SEO, PDP optimization, digital merchandising, or EU Energy Labels.
• Experience in SaaS, retail technology, or product syndication.